Your security is important to us. Please read through this section as it contains important information and advice.

If you think you’ve been the victim of fraud, or that someone else has access to any of your security details, you should contact our member services team immediately on +44 (0) 20 7400 5710.

Protecting your computer

Whether or not you use our online services, it’s extremely important that you protect your computer from unauthorised access.

As a minimum precaution we recommend that you always install the security patches or upgrades for your software, browser and operating system which are recommended by your computer supplier. In addition, you should install anti-virus, anti-spyware and firewall software on your computer and ensure it is kept up to date.

No security programme provides absolute protection. Dentists’ Provident in no way guarantees that by installing the software recommended, your computer will be completely secure and we are not liable for any loss or damage that you may suffer.

Protecting your identity

Identity theft occurs when someone obtains your personal information and uses it to steal or commit fraud in your name. The simplest way to protect yourself from identity theft is to destroy all documents which contain your personal details, as soon as you no longer need them.

Be suspicious of anyone asking for your personal details. If you’re unsure about a telephone call you receive from us, you should call us back before giving the caller any security details.

Never include all of your personal details, and especially your membership details, in an open email to us or to anyone else.

Please keep us up to date with any changes to your personal details, for example if you move house or change your e-mail address. Click here to change your personal details.

You must let us know immediately if you think you have been the victim of a fraud or that someone else has access to any of your login details.

E-mail scams ('Phishing')

E-mail scams try to trick you into giving away your security details by asking you to update or enter your confidential details on a fraudulent web page. These scams often involve an e-mail with a link to a web page that may look genuine. You should be suspicious of any e-mail or website that asks you for personal information.

Although we may send you e-mails from time to time, we will never ask you to update your details by e-mail and we will never ask you for your complete PIN.

Once you’ve completed the registration process, you should always login to our online services by going here

Please try to visit our website regularly to become familiar with our style and content. You can check our security certificate for re-assurance by clicking on the padlock symbol at the bottom of the online services login page.

What to do if you receive a suspicious e-mail

If you receive a suspicious e-mail purporting to be from us, do not respond to it and do not follow any links in the e-mail. Please contact our member services team immediately on +44 (0) 20 7400 5710.

Looking after your security details

You must keep your username and PIN secure. Never let anyone else know your login information or write it down.

Don’t enter your login information on any web page except ours.

Never give your PIN over the phone; don’t store your login information on your computer even if it is password protected, and don’t leave your computer unattended when you are logged onto our website.

Don’t login to our online service from a computer you don’t control or which is available for public use.

Always log out of our online service when you have finished, to ensure you close your connection to the service.

Change your PIN regularly and don’t use obvious combinations such as your date of birth or phone number.

Let us know immediately if you think someone else has access to any of your security details.

If your login details are entered incorrectly three times, we’ll temporarily block your access to our online service.

We only use secure pages for our online service, so any information you type in is encrypted. You can quickly identify a secure page because the page name will begin with https and a padlock symbol will appear at the foot of the page. If you click on the padlock, you’ll be able to see the details of our security certification, which is issued by GoDaddy.


If you have any questions or would like a personalised quote, please contact our member services consultants by e-mailing or calling 020 7400 5710.



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